Return and Refund
If you would like to return or exchange an item, please send us your request within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
Important:
- To be eligible for a return/exchange, items must be returned in new & unused condition, with all original packaging and tags attached.
- Initial shipping charges cannot be refunded.
- When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
- We reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
- Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
- Contact us if you have any questions regarding your return at bumpoutdoor@gmail.com
Returns
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
How can I return my order?
Please email bumpoutdoor@gmail.com and state the following:
- Order Number
- Reasons for Return
- Didn't suit me
- Wrong / Defect Product (Please include pictures)
- Not what I was expecting
- Other Reasons
Our customer care team will advice you the rest steps.
When will I receive my refund?
- Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under bumpoutdoor@gmail.com