After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email bumpoutdoor@gmail.com, and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If your order has been already checked out, you are not able to cancel or make changes.

We are sorry for the inconvenience caused to you, please contact with us via  bumpoutdoor@gmail.com and we will help you to solve the problem immediately.

We deliver to North America. We do not deliver to any address in a country or region in which there is a war, conflict, or instability of any kind, or to places to which it is illegal for BUMP Outdoor to deliver to (for example when there is a trade embargo).

We provide FREE STANDARD SHIPPING on orders over $199.

Otherwise, Standard Shipping is $15.99 at checkout. Express Shipping is $35.99 at checkout.

Once your payment is verified, we will process and ship your order within 1-2 days. You will receive a notification once your order has been shipped.

Please email bumpoutdoor@gmail.com and state the following:

- Order Number

- Reasons for Return 

a. Didn't suit me 

b. Wrong / Defect Product (Please include pictures) 

c. Not what I was expecting 

d. Other Reasons

Our customer care team will advice you the rest steps. 

Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under bumpoutdoor@gmail.com